1. Who We Are
QBet is an online gaming and sports betting platform operating at qbet.cash, developed and operated specifically for the Pakistani market. When this Privacy Policy refers to "QBet," "we," "us," or "our," it means the operator of the qbet.cash platform and its related services.
As the operator of QBet, we act as the data controller for the personal information you provide when registering, depositing, playing games, or contacting our support team. This means we determine the purposes and means by which your data is processed, and we are responsible for ensuring that processing is carried out lawfully and transparently.
This Privacy Policy applies to all personal data collected through the QBet website, mobile browser interface, live chat system, email communications, and any other channel through which you interact with QBet. It does not apply to third-party websites that may be linked from QBet – those sites have their own privacy policies which you should review independently.
By creating a QBet account or otherwise using our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not use QBet's services.
2. Personal Data We Collect
QBet collects different types of personal data depending on how you interact with our platform. Below is a clear breakdown of what we collect, when we collect it, and why.
2.1 Registration Data
When you create a QBet account, we collect the information you provide during the registration process. This includes your full legal name, mobile number, date of birth, and any other details requested in the registration form. This information is necessary to create and manage your account and to verify that you meet QBet's eligibility requirements.
2.2 Identity Verification Data
QBet may request copies of identity documents – such as a CNIC, passport, or other government-issued ID – in order to verify your identity before processing your first withdrawal or where our fraud prevention systems flag a review. This data is processed for legal compliance purposes and is stored securely with access strictly limited within our team.
2.3 Financial Data
When you make a deposit or withdrawal on QBet, we collect transaction-related data. This includes your preferred payment method (Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT, or Visa/Mastercard), transaction amounts in PKR, transaction dates, and payment reference numbers. QBet does not store full card numbers or mobile wallet PINs on our servers – these are handled securely by your payment provider.
2.4 Gaming Activity Data
QBet records data relating to your gaming activity on our platform. This includes games played, bet amounts, game outcomes, session durations, and responsible gaming tool settings. This data is used for account management, dispute resolution, fraud detection, and to help us improve our services.
2.5 Technical Data
When you visit qbet.cash, our systems automatically collect certain technical information. This includes your IP address, browser type and version, device type, operating system, referring URLs, and pages visited. This data is collected through cookies and server logs and is used for security monitoring, platform optimisation, and understanding how players use QBet.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, mobile number, DOB | Account creation & eligibility |
| Identity Verification | CNIC, passport copy | KYC compliance & fraud prevention |
| Financial | Payment method, PKR amounts | Deposit/withdrawal processing |
| Gaming Activity | Bets placed, game results | Account management & disputes |
| Technical | IP address, device, browser | Security & platform performance |
| Communications | Support chat logs, emails | Query resolution & quality review |
3. How QBet Uses Your Personal Data
QBet processes your personal data for specific, clearly defined purposes. We do not use your data for anything beyond what is described here without first obtaining your explicit consent or being required to do so by law.
- Account Operation: To create, maintain, and administer your QBet account, process your deposits and withdrawals in PKR, and record your gaming activity accurately.
- Identity Verification: To confirm your identity and age in compliance with QBet's eligibility requirements before processing significant withdrawals or when our systems identify unusual activity.
- Fraud Prevention & Security: To monitor transactions and account activity for signs of fraudulent behaviour, money laundering, or other illegal activity. This is both a legal obligation and a measure to protect the integrity of the platform for all players.
- Customer Support: To respond to your queries through live chat or email, resolve disputes, and improve the quality of our support service. Communications with our support team are logged and may be reviewed for quality assurance.
- Responsible Gaming: To enforce responsible gaming limits you have set, send session alerts, process cooling-off requests, and manage self-exclusion periods. QBet uses gaming activity data to identify accounts that may show signs of problem gambling and to offer appropriate support.
- Marketing Communications: To send promotional emails, SMS messages, or in-platform notifications about QBet offers, bonuses, and new features – but only where you have opted in to receive these. You can withdraw consent at any time.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve QBet's platform, game selection, and user experience. Anonymised data used for this purpose cannot be traced back to individual players.
- Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from government or law enforcement authorities.
4. Legal Basis for Processing
QBet processes your personal data on one or more of the following legal grounds, depending on the purpose of the processing:
- Contract Performance: Processing your account data, transactions, and gaming activity is necessary for QBet to fulfil its obligations to you as set out in our Terms and Conditions. Without this data, we cannot provide our services.
- Legal Obligation: Identity verification, anti-money-laundering checks, and record-keeping are required by law. QBet has no discretion over whether to perform these processes.
- Legitimate Interests: Fraud detection, security monitoring, and platform improvement are carried out on the basis of QBet's legitimate interest in operating a safe and fair platform for all players. We only rely on this basis where our interests do not override your fundamental privacy rights.
- Consent: Marketing communications are sent only on the basis of your explicit consent. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before that withdrawal.
5. Who QBet Shares Your Data With
QBet does not sell your personal data to any third party, ever. However, in order to operate our platform and comply with legal requirements, we share limited categories of data with the following types of parties:
5.1 Payment Processors
When you make a deposit or withdrawal, your transaction data is shared with the relevant payment provider – Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card network. This sharing is strictly limited to what is necessary to process the specific transaction. QBet does not control how payment providers handle data once it has been transmitted to them – their own privacy policies govern that processing.
5.2 Identity Verification Providers
Where QBet uses third-party services to assist with identity verification, limited personal data (such as name and document images) may be shared with those providers for the sole purpose of completing the verification process. These providers are contractually required to handle the data securely and not to use it for any other purpose.
5.3 Game Software Providers
Some QBet games are provided by third-party software studios. When you play a live dealer game, for example, certain session data may be processed by the studio operating that table. QBet selects game providers who maintain appropriate data security standards and contractually restricts how they may use data received through the QBet platform.
5.4 Legal and Regulatory Authorities
QBet will disclose personal data to government, regulatory, or law enforcement authorities where required to do so by law or legal process. Where legally permitted to do so, QBet will notify affected players of such disclosures.
QBet never shares your personal data with advertisers, data brokers, or other gaming platforms. Your QBet activity and account details stay with QBet and the strictly necessary service providers described above.
6. Cookies & Tracking Technologies
QBet uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how players navigate the site. Here is a straightforward breakdown of the cookies QBet uses:
- Essential Cookies: These are required for the QBet platform to function. They keep you logged in during a session, remember your language preferences, and maintain your gaming session state. You cannot opt out of essential cookies without disabling core functionality.
- Performance Cookies: These collect anonymised data about how visitors use qbet.cash – which pages are most visited, how long sessions last, and where errors occur. This data is used to improve the platform. QBet uses this information only in aggregated, non-identifiable form.
- Functional Cookies: These remember your preferences on QBet, such as your preferred game category or responsible gaming settings, so you do not have to reconfigure them on every visit.
You can manage cookie preferences through your browser settings. Disabling cookies other than essential ones will not prevent you from using QBet but may affect some features. For detailed guidance on managing cookies in popular Pakistani mobile browsers, contact QBet support through live chat.
7. How Long QBet Keeps Your Data
QBet retains personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. The general retention guidelines are as follows:
- Active Account Data: Retained for the duration of your account's existence and for five years following account closure, in accordance with standard financial record-keeping requirements.
- Transaction Records: Financial transaction records including deposits, withdrawals, and bet history are retained for a minimum of five years from the date of each transaction for legal compliance and dispute resolution purposes.
- Identity Verification Documents: Retained for five years following account closure or the date on which the document was submitted, whichever is later.
- Customer Support Logs: Live chat and email support logs are retained for two years for quality assurance and dispute resolution purposes, then securely deleted.
- Technical Logs: Server access logs and IP records are retained for a maximum of twelve months then automatically deleted, unless retained longer in connection with a specific security investigation.
- Marketing Consent Records: Records of your opt-in to marketing communications are retained for as long as your account is active plus an additional three years, as evidence of your consent.
When data is no longer needed and there is no legal obligation to retain it, QBet deletes or anonymises it securely.
8. Your Data Rights
As a QBet player, you have the following rights regarding your personal data. To exercise any of them, contact our support team through live chat or email at support@qbet.cash. QBet will respond to all data rights requests within 30 days.
Right of Access
You can request a copy of all personal data QBet holds about you. We will provide this in a commonly used format within 30 days of your request.
Right to Correction
If any personal data QBet holds about you is inaccurate or incomplete, you have the right to have it corrected. Contact our support team with the correction required.
Right to Erasure
You can request deletion of your personal data in certain circumstances. Where QBet has a legal obligation to retain data, deletion will apply only to data not covered by that obligation.
Right to Restrict Processing
You can ask QBet to restrict processing of your data in certain situations – for example, while a dispute about its accuracy is being resolved.
Right to Portability
Where processing is based on your consent or contract performance, you can request your data in a structured, machine-readable format suitable for transfer to another service.
Right to Withdraw Consent
Where QBet processes your data on the basis of consent – such as for marketing communications – you can withdraw that consent at any time without affecting prior processing.
9. How QBet Protects Your Data
QBet has implemented a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- TLS Encryption: All communications between your browser or mobile device and qbet.cash are encrypted using Transport Layer Security. This applies to login, deposits, withdrawals, and all data submissions.
- Secure Password Storage: Account passwords on QBet are hashed using industry-standard algorithms. QBet staff cannot retrieve your password – only reset it through a verified process.
- Access Controls: Access to personal data within QBet's organisation is restricted on a need-to-know basis. Staff who do not require access to player data as part of their role do not have it.
- Regular Security Reviews: QBet conducts regular reviews of its data security practices and platform security to identify and address vulnerabilities before they can be exploited.
- Incident Response: QBet has a documented data breach response procedure. In the event of a breach that affects your personal data, QBet will notify you and relevant authorities as required by applicable law.
While QBet takes all reasonable precautions to protect your data, no system is completely impenetrable. You also play a role in security – keep your QBet password strong and confidential, and contact us immediately if you believe your account has been compromised.
QBet will never ask you for your account password through live chat, email, or any other communication channel. If you receive such a request claiming to be from QBet, do not respond and contact our genuine support team immediately.
10. Children's Privacy
QBet's services are strictly for adults aged 18 and above. QBet does not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has created a QBet account or provided personal data to QBet, please contact our support team immediately at support@qbet.cash. Upon verification, QBet will close the account and delete the associated personal data.
QBet uses age verification measures during registration and as part of the KYC process to minimise the risk of underage access. Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use the responsible gaming tools available on their own QBet accounts as well as parental control software on shared devices.
11. Updates to This Privacy Policy
QBet may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify active players by email or through an in-platform notification before the changes take effect. The updated policy will always be published on this page with a revised "Last Updated" date at the top.
We encourage you to review this Privacy Policy periodically. If you continue to use QBet after a policy update, you confirm acceptance of the revised version. If any update introduces processing that you do not agree with, you have the right to close your account and request deletion of non-legally-retained data.
12. Contact QBet About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how QBet handles your personal information, please reach out to us through one of the following channels. Our team handles privacy queries in both English and Urdu and will respond within 30 days for formal data rights requests, or much sooner for general enquiries.
- Live Chat: Available directly on qbet.cash after logging in. Typical response within 2 minutes. Our fastest channel for any query including privacy questions.
- Email: support@qbet.cash – for formal data rights requests, document submissions, or detailed queries where you need a written response.
When submitting a privacy-related request by email, please include your registered mobile number so we can locate your account. For data access or erasure requests, we will need to verify your identity before fulfilling the request to protect against unauthorised access to your data by third parties.